Common Customer Requests
Choose a topic below to get immediate assistance
Track Your Order
Stay updated on your order status from dispatch to delivery.
Return Policy
We want you to be completely satisfied with your purchase.
Immediate Return Window
Items must be returned immediately to vendor if any issue not caused by customer of delivery in original condition and packaging.
How to Initiate a Return
Contact our support team either via support ticket or live chat with your order number and reason for return. We'll provide a return guide and instructions.
Refund Processing
Refunds are processed within immediately after the customer receive and inspect the product.
Delivery Policies
Fast and reliable shipping across Nigeria.
Delivery Time
These are based on vendor's shipping options
Check each product to see shipping options and estimated delivery times.
Shipping Cost
Shipping costs are set by vendor
Each product page will display the shipping cost and options available for that item.
Order Processing
Orders are processed as timely as possible by vendor after payment confirmation by platform.
Nationwide Coverage
As far reached as our vendor network extends.
Manage Your Account
Everything you need to manage your profile, orders, and preferences.
Login & Security
Access your account to view order history, track shipments, and manage saved addresses.
Forgot Password?
Click "Forgot Password" on the login page to reset your password via email.
Update Profile
Keep your contact information and shipping addresses up to date for faster checkout.
Reach Our Support Team
Choose the method that works best for you
Live Chat
Available 24/7 for quick questions
Just login to your account and click the chat icon at the bottom right corner of the page.
Everything You Need To Know
Find quick answers to common customer inquiries
Order Status
How do I track my order?
You can track your order from your account dashboard or using the tracking link sent to your email.
What if my order is delayed?
Contact our support team with your order number and we'll investigate immediately.
Returns & Refunds
What is your return policy?
We offer immediate returns windows for unused items in original packaging.
How long do refunds take?
Refunds may take upto 3 weeks after we receive your request with ideal reasons.
Payments & Billing
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and secure online payments processed by Paystack.
Is my payment information secure?
Yes, we use Paystack's industry-standard encryption to protect your data.
Shipping & Delivery
How much does shipping cost?
Shipping costs vary by location. Free shipping on orders based on vendor's shipping policies.
Do you ship internationally?
Shipping is currently available only based on vendor's locations.
Account Management
How do I reset my password?
Click 'Forgot Password' on the login page to receive reset instructions.
How do I update my address?
Go to My Account → Profile Settings to update your information.
Product Support
Are your parts authentic?
At most, we try to ensure we source from verified and trusted vendors.
Do you offer warranties?
Most products include manufacturer warranty. Check product page for details from vendor.
Helpful Guides & Policies
Detailed information about our services and policies
Shipping Policy
Learn about delivery times, fees, and coverage areas
Return Policy
Understanding our immediate return process.
Privacy Policy
How we protect your personal information
Terms of Service
Our terms and conditions for using Henzret
Warranty Information
Coverage details for your auto parts
Complete FAQ
Browse all frequently asked questions
Nationwide Service
Serving customers across Nigeria
Fast Response
Average reply time under 2 hours
Secure Support
Your data is always protected
Trusted Vendor
Thousands of satisfied customers